Welcome to Touchy.ai! We take your privacy seriously, and this Privacy Policy ("Policy") explains how we collect, process, and share your Personal Information. It also details your Rights & Choices and other crucial aspects of how we manage your data.


This Policy governs your ("you") interactions with the Touchy.ai website ("Website"), which includes all Content (as outlined in the Terms of Use), the Touchy.ai mobile application available via the Apple App Store or Google Play ("App(s)"), and any associated content like email updates, app integrations, or additional services provided by Touchy.ai (collectively, the "Service").

IMPORTANT: PLEASE REVIEW THIS PRIVACY POLICY BEFORE USING THE SERVICE. ACCESSING OR USING THE SERVICE MEANS YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM USING THE SERVICE. By proceeding, you confirm that you (a) have read and understand this Policy; (b) consent to the collection, processing, and sharing of your Personal Information as described; and (c) agree to receive security-related communications at the email address linked to your account.

Your use of the Service is also subject to our Terms of Use and Community Guidelines.

We recommend checking this Privacy Policy regularly. YOUR CONTINUED USE OF THE SERVICE CONSTITUTES ACCEPTANCE OF ANY UPDATED VERSION. If significant changes are made, we may notify you as required by law. Continued use of the Service means you acknowledge the updated Policy.


You can visit our contact page HERE and select the reason for reaching out.


Touchy.ai is intended solely for users who are 18 years or older.

We do not knowingly collect data from or market to minors under 18. If we become aware that a user under 18 has provided Personal Information, we will take steps to remove their data and deactivate their account as required by law.


To provide our Service, we gather and process information that falls under the definition of Personal Information in applicable privacy laws. The following types of data may be collected (specific details may vary):

HOW WE GATHER PERSONAL INFORMATION

We collect Personal Information from multiple sources, depending on the context in which it is used:


We process Device/Network Data, Inference Data, Audio/Visual Data, Contact Data, Identity Data, Financial Data, Transaction Data, User Content, and General Location Data as part of our Service operations. This includes activities such as creating an account, engaging in AI chats, browsing our blog, or making purchases.

This Personal Information is used to operate the Service, facilitate user sessions, manage security protocols, and improve user experience. We also utilize it for Business Purposes and other legitimate interests, including:

COOKIES & TRACKING TECHNOLOGIES

We use cookies and other tracking tools to collect Device/Network Data, Contact Data, Identity Data, Inference Data, Transaction Data, and User Content.

These tracking mechanisms help operate the Service, enable key functionalities, monitor analytics, and deliver relevant ads. Certain Personal Information is used to improve personalization and marketing efforts.

We employ Google Analytics and Google Tag Manager to analyze traffic and user behavior. Cookies from these services help us collect engagement data and refine our offerings. Third-party marketing firms may also assist in these efforts.

Refer to the Rights & Choices section for guidance on managing cookies and opting out of tracking.

MOBILE APP DATA COLLECTION

When using our mobile app, we may collect Device/Network Data, Inference Data, Audio/Visual Data, Contact Data, Identity Data, Financial Data, Transaction Data, User Content, and General Location Data.

This information is processed to enhance app functionality, support AI interactions, and improve user experiences.


ACCOUNT REGISTRATION

We utilize Identity Data, Contact Data, Inference Data, and User Content during your registration and account creation for our Service. Audio/Visual Data is used if you upload a user profile avatar, and Financial Data is employed if you associate payment information with your account.

This Personal Information is used to establish and maintain your account, provide requested products and services, and fulfill Business Purposes. Identity Data, Inference Data, and Contact Data may also be used for Commercial Purposes. Financial Data is neither sold nor used for Business Purposes beyond what is permitted under applicable law.

CHARACTER CREATION

Audio/Visual Data, User Content, and any Personal Information within User Content are utilized when you create a character through the Service.

This Personal Information is used to create and maintain your character, train your character to generate content, and allow others to find your character if desired. User Content may also be used to train AI models and support Business Purposes.

CHARACTER CHATS

Inference Data, Device/Network Data, User Content, and any Personal Information within User Content are collected when you engage in a chat with a character through the Service. Consumer Health Data is used if included in the User Content shared with any character.

This Personal Information is utilized to facilitate your chat experience, ensure safety and appropriate content moderation, and fulfill Business Purposes. User Content from character chats may be used to train AI models. Refer to our Community Guidelines for details on appropriate chat content.

PURCHASES AND TRANSACTIONS

Transaction Data, Identity Data, Financial Data, Inference Data, and Contact Data are processed when you make a purchase, redeem Touchy.ai Coins, or complete other transactions. Financial Data is not permanently stored.

This Personal Information is used to initiate and complete transactions, process your order, payment, or refund, fulfill and deliver orders, document transactions, and support Business Purposes. Identity Data, Transaction Data, Contact Data, and Device/Network Data may also be used for Commercial Purposes. Payment Data or Health Data is neither sold nor used for Business Purposes beyond what is permitted under applicable law.

THE BLOG

Device/Network Data and Inference Data are collected when you access our blog. Contact Data, Identity Data, Device/Network Data, and Inference Data are utilized in connection with marketing emails, push notifications, or similar communications, as well as when you open or interact with such communications. You may receive marketing communications as per applicable laws.

CONTACT US

When you contact us through the Service using a "contact us" box, via phone, or email, we collect Contact Data, Device/Network Data, User Content, and any Personal Information within User Content. Contact Data and User Content are utilized to communicate with you about your request and any related matters. This Personal Information may also be used for Business Purposes.

POSTS AND SOCIAL MEDIA

Identity Data, Contact Data, and User Content you post or interact with (e.g., comments and social media posts) on platforms such as TikTok, Reddit, Discord, Twitter, and Telegram are collected.

This Personal Information is used for Business Purposes and Commercial Purposes. Posts may be public or reposted on our Service. Content you provide may be publicly available when posted on our Service or, in some cases, if you reference, engage, or tag our official social media accounts on social media platforms.




Your Rights

You may have specific rights regarding your Personal Information, which may vary based on your location and applicable laws. These rights might be subject to limitations or our obligations in handling your data. To exercise these rights, please contact us at [email protected].

Note: We can only fulfill rights requests for Personal Information we control. For data controlled by third parties, please contact them directly to exercise your rights.

Verification Process

We require verification for all direct rights requests to confirm the requester's authorization, prevent fraud, and protect your Personal Information. For example, verifying access to the email address on file may be necessary. If an agent submits a request on your behalf, we may need to verify the agent's authority.

Your Choices

As per applicable laws, you may have the following options concerning the Personal Information we process:


We implement commercially reasonable security measures to protect your Personal Information from unauthorized access or misuse. However, while we work to protect your data, we cannot guarantee complete safety during transmission or storage.


We retain Personal Information as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Retention periods depend on factors such as legal obligations, industry practices, privacy concerns, and IT system considerations. We review retention schedules regularly and pseudonymize or anonymize data stored for extended periods.


This Policy applies exclusively to the Service. Links to external sites or apps on our Service are not endorsed or monitored by us. The privacy practices and content of these linked sites or apps are beyond our control. Users should directly contact these providers for their privacy policies.


Our services and providers are based in the U.S. If you are outside of the U.S., your Personal Information may be transferred to and processed in the U.S., which may not offer the same level of legal protection as in your home country.


This Policy may be updated periodically. Please review it regularly, as continued use of the Service after changes signifies your acceptance of the updates. New features added to the Service will be governed by this Policy.


Your Privacy Rights in Nevada

Nevada consumers can instruct us not to sell their covered information. For more details, email us at [email protected], including information for verification and identity purposes.

Your Privacy Rights in California

California residents may request details about the Personal Information shared for third-party direct marketing. One request can be made annually by emailing us at [email protected].